Playa Los Arcos Hotel Policies

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We appreciate your visit to Puerto Vallarta and in particular your stay at Playa Los Arcos Hotel Beach Resort & Spa. As with any other hotel, we have regulations to make your experience more safe and enjoyable. If you have further questions, please do not hesitate to contact us for more information.
 

GENERAL

Please read the following Policies, Terms and Conditions.

• Check-in is at 3:00 p.m.
• Check-out is at 11:00 a.m.
• Departures after 11:00 a.m. will be subject to a one night per room charge.

DEPOSIT GUARANTEE

• A one night's stay deposit is required at the time of booking. The remaining balance shall be paid at the hotel on the day of arrival.

• A government-issued photo ID and a credit card or cash deposit are required upon check-in to cover additional charges incurred by the client.

PAYMENTS

• A credit/debit card is required to set up a reservation.
• Payments must be directed to Playa Los Arcos Beach Resort & Spa
• Credit card information provided will be used confidentially for the sole purpose of processing your payment.
• A deposit guarantee is required at the time of confirming your reservation.

CHANGES, CANCELLATIONS AND NO-SHOW POLICIES

• Changes to a reservation is subject to room availability.

• Reservation cancelled or modified 3 days or less prior to arrival incurs a charge of one night plus taxes and services.

• Playa Los Arcos Beach Resort & Spa reserves the right to charge your credit card with a cancellation fee equal to the number of nights booked.

CANCELLATION fee is determined according to Season.

• High Season: Cancellation December 28 to April 15, 14 days prior to arrival are subject to a fee equivalent to two nights' accommodation.

• High Season Christmas and New Year's Eve: Cancellation December 23 to January 3, 45 days prior to arrival are subject to a fee equivalent to the full accommodation for each room booked.

• Low Season: Cancellation April 16 to December 22, 7 days prior to arrival are subject to a charge of one night's accommodation.

NO SHOWS

• If the client is a “NO SHOW” on the first day of the reservation the Hotel will charge for the first night and keep the room available until 12:00 noon of the following day.

HOTEL SERVICES 

• The hotel room must be paid at the time of arrival; in case you want to extend your stay, you must inform reception (subject to availability). The reception will issue a payment receipt. If you need an invoice, please request it before leaving.
• The room features an electronic safe for your valuables. But the hotel is not responsible for any loss of your valuables.
• The electricity in your room is 110 to 120 volts; it is prohibited to use equipment other than this type of connection and overload the lines.
• This hotel has civil liability insurance in compliance with the provisions of the Official Mexican Standard NOM-07-TUR-2002
• Damage caused by guests to the building, furniture and decorations will be billed to their account.
• The services of the spa, medical care and childcare services are provided by a third party and will have an additional cost.
• No pets are allowed in the rooms.
• Scandals are prohibited on the premises of the hotel.
• It is prohibited to hang your clothes on the doors, windows and railings of the balconies.
• It is prohibited to have glass containers in the swimming pools.
• It is prohibited to consume food and beverages in the areas of the pools, restaurant and bar that were not purchased in our restaurants or boutiques.
• It is prohibited to take towels from the rooms. There is a beachfront area that provides this service from 10:00 a.m. to 6:00 p.m.
• Please be advised that the hotel is 100% smoke-free. According to the NO SMOKING LAW, it is strictly forbidden to smoke on the premises.
• The hotel reserves the right to refuse admission to visitors in the rooms.
• For your safety and protection, keep the door and windows locked when leaving your room. When you are inside, identify all persons before letting them into your room.